Operations Administrative Coordinator

Brighten Your Career with Cora!

For over 35 years, Franchises Cora Inc. has been the Canadian breakfast leader, with over 125 restaurants from coast to coast. We’re a family-owned, dynamic and continue growing company, and we’re looking for a passionate individual to help our restaurants shine across the country!

What You’ll Do:

Under the supervision of the Director of Operations, the incumbent acts as a key support to the national team of Operations Coaches. He/she ensures the efficient management and flow of information, data compilation and analysis, as well as the updating of operational tools and documents. The role also contributes to the logistical organization of franchisee meetings and various committees, while leveraging digital technologies and tools to optimize processes and improve departmental efficiency.

Some of the Responsibilities

Customer Feedback Management: route and analyze reports, identify trends, and recommend improvements.

Support to Operations Coaches: provide administrative and digital support, ensure document and evaluation follow-ups, produce reports, and propose technological solutions.

Reports and Compliance: manage regulatory follow-ups (MAPAQ), create and analyze dashboards.

Documents and Internal Communication: draft and format tools, training materials, and internal communications; ensure the visual quality of presentations.

Organization and Logistics: coordinate meetings (agendas, minutes, logistics), support virtual technology, and manage various administrative projects.

Innovation and Continuous Improvement: contribute to the implementation and optimization of digital tools and propose solutions to increase process efficiency.

What We’re Looking For

• Diploma of Vocational Studies (DVS) in office automation, administration, or equivalent education.
• 3 years of experience in an administrative or coordination role.
• Experience using data analysis tools (an asset).
• Knowledge of the restaurant or franchising industry (an asset).
• Excellent command of Microsoft Office Suite (advanced Excel, Word, PowerPoint, Outlook).
• Familiarity with collaborative tools (Teams, Planner, SharePoint, etc.).
• Regular use of French and English, both spoken and written, at an advanced level to support operations outside of Quebec.

Why You’ll Love Cora

• Work schedule where weekends start early!
• Hybrid remote work according to current policy and departmental needs.
• Group insurance, RRSP with employer contributions.
• Friendly, family-oriented work environment.
• Great perks: generous vacation, snacks, day off for your birthday, social activities, and more!

Do you love food, teamwork, and fresh ideas simmering? Join a team where your talents will truly shine!

Apply now and become part of the Cora family.